General Terms

The basis for all offers, agreements, deliveries and services of the online shop Alsacerie are the following general terms of business. They are stated in the following General Terms. At this point we would like to point out that we do not accept any terms amended by the customer. Our terms of business are in force even if we carry out our service without reservation with the knowledge of terms amended by the customer.
Contracts and agreements - especially if they amend these terms - only become binding with our written confirmation. Our terms of business remain in force for all future transactions with the customer.

Completion of the Contract and Terms of Delivery
Orders are accepted by us upon confirmation of order or delivery. Delivery is strictly after cash in advance at the customer's risk. Different terms of payment are only valid if we have accepted in advance in writing. Partial deliveries are permitted inasfar as the customer can be reasonably expected to accept this. The day the goods leave our warehous is decisive for what is considered due delivery. Alsacerie also reserves the right to restrict the amount of goods for private personal use only. Should one article not be available we reserve the right to comply the customer with an alternative of equal value, quality and price. The acceptance of which is up to the customer.

Prices and Shipping Costs
Prices apply to those on our current price list on the day of order. All prices are quoted gross in EUR, incl VAT. Additional shipping and handling costs as well as customs costs might apply for deliveries abroad. As of now we will deliever exclusively to the following countries: in Europe.

Delieveries of fresh goods that need to be kept fresh and constantly cooled at all time will be shipped exclusively to Germany and within France, since an unbroken chain of cooling can not be guaranteed outside these countries. For the freshness of these products Alsacerie will only be held responsible by ways of express deliverance an only if the deliverance of the goods will take place upon the first try of deliverance. Alsacerie will also reserve the right of parcial deliverance of goods within acceptable reason. The custom will only have to pay for the total of the deliverance. Should deliverance be held up by customers fault or by neglect of the customers cooperation. Alsacerie will not be held responsible in any ways, and reserves the right to claim the follow up costs from the customer for neglecting their part of the partition of the acceptance of deliverance responsibility. 
Detailed listings of applied shipping costs will be forwarded upon requirement of final order.    

Reservation of Ownership
We will do our utmost for goods to be in your possession as soon as possible. However, we have to cover ourselves in case transfer of payment is held up, for whatever reason, as well as problems occurring that are out of our responsibility and influence. Therefore all deliveries are made with reservation of ownership. That means that you can take possession of our goods only after completion of payment of the full purchase price.  
In any case while you are not yet the owner of the goods already in your keep, you are obliged to take out sufficient insurance cover against destruction or damage, especially by fire, water, burglary and theft. In this case you must grant us the request to inspect the insurance documents. Any insurance claims arising are already transferred to us at this point.

Right of revocation
According to paragraph 312 of the BGB you are no longer bound to the terms of order if you return the goods with 1 weeks of receipt. Your cancellation needs no explanation and can be effected in writing (emails accepted) or by returning the item(s) at our risk with the stipulated 1 week period to:
Alsacerie 
30 rue de Gries
F-67240 BISCHWILLER

or by E-Mail to info@alsacerie.com  Please return goods sufficiently stamped as we do not accept any items for which excess postage has to be paid. Also ensure that the goods are returned appropriately packaged complete and in their original packing. If you are not sure whether or not to keep the ordered items we would like to point out that you are responsible for the loss of value that incurs if the goods are returned not as original. Therefore we recommend that you do not commence use if you are not certain about keeping the ordered item(s). No responsibility for compensation of loss of value arises if you return the item(s) unused in their original packaging. This does not mean, however, that you are not at liberty to inspect goods purchased from us. The return policy does not apply to custom made products as well as to products that are in general non refundable. 
Generally excluded from Exchange and Return 
Are goods with possible copyright infringements or for which a service has already been done, which include 
No return of 
- custom made articles 
- cut to order goods 
- opened or damaged packages 
- fresh goods 
- special offers 
What to do if Goods are faulty? 
Principally we endeavour to solve the problem amicably and in confident cooperation with you. We consider the following procedure appropriate. If goods delivered by us should turn out to be faulty you can expect us to improve the faulty item, if necessary carry out appropriate repair or send a replacement. So that you may benefit from an improvement and/or replacement as soon as possible we ask you to inform us immediately in writing of any faults. May we point out that we have the right to insist on repair if a replacement delivery were to incur unproportionally high costs to ourselves. On the other hand we retain the right to send a replacement if a repair were to incur unproportionally high costs to ourselves. Should repairs fail or a replacement delivery cannot be sent to you within an acceptable time you have the right to claim a reduction in price or cancel the contract. You can only claim compensation in lieu of service if we have violated your rights through gross negligence, malicious deception or caused any damage to your life, person or health. To avoid any legal arguments you are obliged prior to the execution of a guarantee procedure to make the item available to us for inspection at our request either at your premises or by returning it to us. Please contact our customer service department to arrange any further action. You can reach them via our contact form. 
If you refuse your cooperation we are released from our obligation of guarantee. Upon arrival of the replacement goods at the contract partner's premises the replaced items become our property. 
Unless otherwise stated the §§ 434 ff. BGB are in affect.

Final Clauses 
By placing your order you declare your agreement that the information contained in the order form can be stored, processed and used for customer relation purposes by us. We want to conclude a contract with you according to the Law in affect. Validity of UN Purchase Law is excluded. Finally we would like to make you aware totally or partially inoperative individual regulations of these terms of business or of the contract with you should not affect the effectiveness of the contract in general and with you cooperation we well endeavour to uphold the contract.    

Court of Jurisdiction
When entering into contracts with traders, a legal entity of public law or public law with special powers as well as private individuals the sole court of jurisdiction is agreed as the Country of France, the location of the seller, for all law suits arising from business connections, including any bill or cheque claims. Alsacerie will also only abide to contracts made with adults - no contacts will be considered if the customer is underaged.
Should there be any subject missing or not be included within this contract, it will not affect the other terms of business in any given way.